In today’s competitive and fast-changing economy, a people-centered approach to doing business is essential for the success of your company and career.

Designed for experienced professionals working in the service industry, EHL’s revamped Executive MBA (EMBA) program offers a focus on customer-centric business strategy to prepare leaders for the future.

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A focus on customer-centric leadership

Starting in September 2021, EHL will be reopening its Executive MBA (EMBA) program with a revised study path and an updated curriculum that focuses on customer-centric transformation.

Based on EHL’s previous Executive MBA program, which ran from 2001-2019, the revamped EMBA offers a part-time learning approach that mixes online and face-to-face components, with modular flexibility for busy mid-career business professionals.

The curriculum is updated with a focus on designing and delivering innovative services by putting customer experience at the core of the strategy.

The program is taught in English.

Business Administration

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Our experienced faculty members guide you through a comprehensive study of business administration to enhance your ability to think critically, conduct research and make solid decisions to drive business development.

360° Service Excellence

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Through immersive education about customer experience, you will learn how to inject human value into your business and leadership style for an allround improvement of service in your organization.

Blended & Part-Time

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There are a total 40 on-site days that you will need to attend. 9 blocks of 3 to 5 days will take place every two months. Furthermore anumber of these days will occur on weekends minimising the time off work. Exchange courses between Lausanne and Singapore are possible.

Key Facts

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Diploma

Executive Master of Business Administration HES-SO

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Duration

18-month, part-time & blended program

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Location

Lausanne/Singapore
Online & Global Cities (for electives)

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Academic Credits

60 ECTS Credits & 40 US Credits

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Start Date

Each fall semester in Singapore
(Starting in September 2021)
Each spring semester in Lausanne
(Starting in March 2022)

Overview

Over the course of 18 months, this EMBA focused on excellence in the service industry takes you on a transformative journey with a close-knit, international group of experienced peers and expert faculty.

The program is composed of 6 modules and 3 elective courses. Each module is composed of a series of courses that are delivered online or on-site. To kick-start the program, you will start with an immersive on-site course composed of Personal Leadership Development and Strategic Management, allowing you to meet and bond with your classmates and members of faculty.

Throughout your journey, you can choose electives based on your career and
business objectives. All electives are delivered on-site. The final Capstone project
provides an opportunity for you to address a real world challenge using the skills
and knowledge you gained throughout the program.

Details

  • 40 days on-site, in 9 blocks of 3 to 5 days
  • On-site courses on weekends to reduce time off work
  • Face-to-face sessions every 2 months
  • Choice of Electives
  • Global Challenges
  • CEO Speaker Series
  • Study Trips
  • Final Capstone Project
  • Program taught in English

Modules & Courses

Courses:

  • Personal Leadership Development
  • Leading in a Multicultural Environment
  • Organizational Behavior & Leadership
  • Crisis Communication

Courses:

  • Service Operations
  • Service Culture

Courses:

  • Strategic Management for the Service Industry
  • Service Business Models
  • Services Economics

Courses:

  • Financial & Managerial Accounting
  • Corporate Finance

Courses:

  • Service Marketing
  • Big Data / Technology in Service Firms

Courses:

  • Business Research Methods
  • Project Management
  • Academic Writing
  • Capstone

Courses:

  • Elective 1
  • Elective 2
  • Elective 3

Who is this program for?

This Executive MBA (EMBA) is designed for busy, mid-career professionals who have managerial experience and a desire to elevate their career or company performance. It’s geared for the service industry, but not necessarily for hotels and restaurants, because the program is adapted for professionals from many other sectors. For example:

 

  • Paul, age 43, is a bright engineer who owns a business offering highly specialized services, but he doesn’t know how to approach customer expectations or stakeholders’ relations, not to mention nurturing a growing staff.
  • Ikara, age 35, has recently been promoted to executive sales director for a multinational company. She knows how to manage a sales team, but she needs fresh ideas for growing their market share and using new channels.
  • Kristina, age 38, is the head of operations at a private health clinic. She knows a lot about medical equipment and logistics, but she has trouble motivating her staff to embrace a team spirit and be consistently attentive to details.
  • Ahmed,age 48, is a finance director in a large company. He is seeing the effects of digital automatization in his department and wishes to anticipate the changes coming to his function.

 

 

**** Please note that the admissions platform will be available soon. ****

Download the flyer

Fill in the form to receive our Executive MBA (EMBA) flyer.
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